Industry Experience

My industry experience includes banking, cell phones, accounting and tax software, videoconferencing, cable TV test equipment, data security and disaster recovery, telephone companies, military theater-of-operations software, XML tools, Bluetooth and 802.11, MIDI composition and playback, PDAs, groupware, medical records systems, software validation methodology and process design, laser printer manufacturers, airplane design and layout systems, school districts, computer languages, recording studios, utility companies, and publishing companies. For samples of my work, select one of the following categories.


Management Experience

In addition to my experience as a freelancer, I have had over a decade of experience as manager of technical publications, project lead, and product manager for software products. I have also produced documentation standards, written award-winning manuals for payroll and tax packages, and produced series of installation instructions and release notes for several large product families.

Programming and Teaching Experience

Before becoming a writer, I was a programmer/analyst for five years, doing system analysis and design, coding, documentation, and training. I have also designed and taught classes on non-computer subjects, such as instrumental music (banjo and guitar) and making musical instruments. I attended Reed College in Portland and the University of Arizona in Tucson.